RealSatisfied Is The Right Customer Satisfaction Solution For Your Office
Less than 10% of consumers find their agent online. 78% of real estate sellers and 63% of buyers still find their agent via recommendation from someone they know. The only way to get your share of those referrals is to ensure the quality of the client experience your provide. Simple “ratings and reviews” simply don’t go deep enough to really understand the complexities involved in today’s real estate transaction.
We then collect the details they provide into an easy to navigate broker dashboard that allows you to:
Listen Closely To Your Clients
Our in-depth customer satisfaction surveys give your clients the ability to get very specific with what they loved and didn’t love about their experience with you and your agents. RealSatisfied provides an interactive customer satisfaction survey that your clients will respond to in full. The numbers speak for themselves. On average, almost 9 out of 10 people who start a RealSatisfied survey complete the entire survey. This allows you to listen in ways you've never been able to listen before.
Catch Problems Before They Impact Your Brand
Complaint Escalation Process: Because our surveys are dynamic, if we sense that a client is unhappy with the service they’ve received in conducting business with you, we ask if they’d like to be contacted to address any concerns. Customers are twice as likely to talk about a bad experience as a good experience. Our escalation process allows you respond to problems and address them before a disgruntled client takes to social media.
Identify Opportunities For Coaching And Training
Uncover Areas for Improvement: Because our surveys are so detailed, the information they uncover allows you to see areas for improvement you won’t see by simply encouraging your agents to ask for a recommendation. We systematically walk your clients back through the buying or selling experience, giving you detailed feedback on each aspect of your agents performance, good and bad. We then roll this data up into a Broker Dashboard with access to over 80 different reports to help you identify coaching and training opportunities.