"They were very friendly, professional and transparent throughout the whole process. It is clear that the seller's agents we met had a high level of respect for Michelle and Francis. They clearly go above and beyond for their clients and pay attention to the small but important details involved in a real estate purchase. I would recommend their services to my friends and family without hesitation. They made the whole process seamless."
Ernest Lee, Niskayuna (Buyer) Mon, 30 Aug 2021 21:13:09 +1000
"Michelle and Francis are the perfect Team! Friendly and knowledgeable and they look at all of the details. They aren’t afraid to tell you everything and truest want their customers to make the best decision for the customer.
Thank you Michelle and Francis!!!"
Tylor & Kayla, Honolulu (Buyer) Tue, 03 Aug 2021 06:40:01 +1000
"Absolute first rate team, you cannot go wrong. Super.."
Jon and Joy Clark. (Seller) Tue, 27 Jul 2021 09:59:56 +1000
"Francis & Michelle were fantastic. They made a long process much less stressful. They are straight forward, give honest answers, and are very good at keeping the process in proper perspective. GREAT TEAM!!"
Lawrence Bergeron, Ewa Beach, HI (Seller) Tue, 08 Jun 2021 06:07:54 +1000
"Outstanding service, made us feel like a priority client.
We were kept informed every step along the way on what needed to be done and what was complete.
Entire staff performed at a high level.
We recommend Francis and Michelle Van Rafelghem for your real estate needs."
Clinton Medicine Crow Kaneohe, HI (Buyer) Wed, 02 Jun 2021 08:33:11 +1000
"Having just completed my third transaction with Francis and Michelle I am even more impressed with their work. Their local knowledge of the local market and trends was incredibly valuable in completing the sale of my property. I would not hesitate to use them again and can confidently vouch for their professionalism and aloha."
Mark Haruguchi (Seller) Wed, 07 Apr 2021 06:46:37 +1000
"Michelle was so patient with me, and was able to get me into the place of my dreams! I am endlessly grateful for her kindness and hard work through this entire process."
Christina, Honolulu (Buyer) Sat, 14 Nov 2020 08:09:28 +1000
"In my first interaction with Francis his first concern was if this made sense for me financially. I was confident then that Francis would take the time to understand my situation and not just push for a commission. When we decided that it made financial sense to move forward his extensive knowledge of the island, attention to detail, and honest opinion made it easy to vet places efficiently.
I am very appreciative that Francis knew about the DR Horton property at Kohina early, I was able to get on to the lottery and get a great unit. This buying experience was a little strange with COVID restrictions and turnover at the builder but he stayed flexible and kept checking in on me to make sure everything was moving forward."
Joshua Nach (Buyer) Sat, 12 Sep 2020 08:37:39 +1000
"They even staged the property and helped us clean it out before showing it. They attended all inspections and showings and even handled the pest treatments provided by the condo association. Fantastic service to say the least."
Cynthia Davis. Waikiki (Seller) Sat, 25 Jul 2020 04:07:33 +1000
"I'm very thankful that my wife and I had Francis and Michelle to help us through the home buying process. They were very professional and we always felt like they had our best interest at heart. I would definitely recommend them to anyone looking for a home."
Dexter Holland Jr (Buyer) Tue, 07 Jan 2020 03:48:01 +1000
"I am really impressed with Michelle's knowledge of real estate . She answered every question I had even finding the answer when she wasn't sure at that moment. She was so easy to communicate with and so considerate of my needs; physically & emotionally. She & her husband Frank make a great team. I am so glad I went with them on this life changing adventure."
Elsie K. Honolulu. HI. (Buyer) Fri, 25 Oct 2019 03:37:16 +1000
"Francis and Michelle made the home buying process painless.
They always responding to emails right away and if they didn't know the answer they would fine out"
Brandon, Kapolei (Buyer) Sun, 22 Sep 2019 03:38:09 +1000
"We live on Maui and the property sold by Francis and Michelle is located on Oahu. We never had a face to face meeting, but I felt totally comfortable working with them."
Roen Hirose, Kahului Maui (Seller) Sat, 13 Jul 2019 02:29:00 +1000
"It was a pleasure to work with both Francis and Michelle. They really work hard and quickly got my property sold. Their personal touch is like working with a friend. From the first meeting through closing we felt very secure in our decision to use Francis. His knowledge of the market and advice was invaluable in getting the best price for our condo."
Gavin Goon, Honolulu (Seller) Tue, 02 Jul 2019 19:45:55 +1000
"My wife and I worked with Francis. He "LISTENED" to our wants, needs, and concerns. He acted as a filter multiple times keeping harassing emails and phone calls in check. He made sure to keep us in the loop with all housing and contracting statuses throughout the entire process."
lawrence and Anna Bergeron, Honolulu Hawaii (Buyer) Tue, 11 Jun 2019 03:11:13 +1000
"We’ve purchased a total of four homes and sold two in the mainland m. Francis is clearly the best realtor we’ve ever worked with. We would recommend home to anyone."
Scott Birnside, Kailua, HI (Buyer) Sat, 20 Apr 2019 18:13:00 +1000
"Michelle is my niece so I might be a bit biased."
Mark Doo Honolulu (Buyer) Thu, 18 Apr 2019 20:41:42 +1000
"Over the years the Van Rafelghems have handled over 50 transactions for me so that pretty much says it all. They are also quite busy with numerous clients so that also says something. I need professional full-time brokers who move property for a living, not someone hoping they can supplement their income with one or two sales a year. Hawaii is full of Part-Time "sales" associates who have no real skills in purchasing marketing property. Professional knowledge of real estate is very lacking with the majority of agents that have a license - which is really not indicative of skills in acquiring or disposing of real estate."
Glenn F. Woo New Jersey (Seller) Sat, 09 Feb 2019 04:05:26 +1000
"We had been searching for a single-family home in Honolulu for a number of years. It's a daunting task with the Honolulu Real Estate market being so hot, and us living remotely in New Jersey. We had limited our search for homes to Mariner's Ridge and Waianae Nui Ridge, and we noticed this home come on the market, while vacationing in Hawaii, in January. We called Michelle Van Rafelghem, and she immediately sensed our sincere interest in the property. She was kind enough to invite us to the Broker's Open House the next day. Other agents would have delayed our viewing till the Public Open House the following Sunday. We arrived and fell in love with the home.. Michele engaged Francis Van Rafelghem to assist, and together they answered all our questions, that initial day and at follow-up sessions. It was a little disheartening that several structural and pest issues were uncovered during the inspection period. We respected how they listened to our concerns, and helped us work through them all to our satisfaction. We never felt pressure to move forward with the deal.. Their approach was to share the facts with us (good or bad), offer assistance as needed, and were very supportive in our decision making. We have engaged realtors throughout our lives, but the service offered by Michele and Francis far exceeded our expectations. They were very knowledgeable of the area, living just down the road from the home. They educated us on the process in buying a home in Hawaii. They handled the entire transaction with courtesy and professionalism and we would highly recommend them to others
Francis Van Rafelghem always accommodated our schedule and attended every inspection we arranged.. I had to return to New Jersey in the middle of the transaction, so I relied on Francis to transmit photos, and conduct Skype sessions with me, so I could get a better sense of what was uncovered during the inspections, and to reveal how repairs were carried out.. The poor guy was even up on the roof taking photos for me.
We felt so good closing on this home, and they had a lot to do with the positive experience"
Tom and Alina Gillespie, Bernardsville New Jersey (Buyer) Sat, 21 Apr 2018 12:16:22 +1000
"Purchasing our first home is not an easy task. Francis and Michelle Van Rafelghem were absolutely outstanding and helped us tremendously with the process. They were professional, very patient, very knowledgeable, honest, and always made time for us. They exceeded all of our expectations and my wife and I couldn’t be happier with the process. I highly recommend them to anyone!"
Joël Kusnierz (Buyer) Mon, 22 Jan 2018 04:28:44 +1000
"Before choosing a real estate agent, I conducted a lot of research to see who would be the best choice based on the investment they make into selling the property (time and effort) and how they promote their listings.
I spoke with Francis and then met with him at my home. He spent hours answering my questions, providing objective data regarding the market in the area. I were concerned and worry about the price and location of my new house to buy but with all the information he provide me I became more excited and felt like I had a very good deal.Francis and Michelle made the process incredibly easy and took extra steps many other Realtors don't (but should do).They walked me through every step and reminded me all the time what to do next until the closing process. It couldn't have been a more pleasant experience.
Now a week after closing I realize how easy it was and I wish I had more money to do another one again tomorrow and after :)
I've recommended the Francis and Michelle Van Rafelghem Team to everyone I know. They are true professionals and a genuinely nice people. I realize it won't always be this easy to buy or sell a home, but I think you'd be hard pressed to find better Realtors."
Sylvio Boucher Honolulu (Buyer) Sat, 13 Jan 2018 07:55:30 +1000
"I was introduced to Francis Van R. thru my sister, JoAnn Sakuma, who had previously used his services and was satisfied. This will be the 3rd time that I have asked Francis to help me find a new place - this time, time was of the essence. I like Francis because he LISTENS to what the customer wants/need, is always there for advice and is always on top of getting listings that would suit the client's needs. He had just come back from vacation but jumped right into finding me some listings. I lived in the Marco Polo Bldg. which suffered a severe fire...Francis even called me while on vacation to tell me he was concerned about our plight!
I recommend Francis Van R. to anyone who wants an honest, efficient and professional agent."
Lynn Murata, Honolulu, Hawaii (Buyer) Wed, 10 Jan 2018 08:21:22 +1000
"We are greatly appreciative of what Michelle & Francis have done for us during this transaction.
We had a horrible experience with our lender (Bank of America), however, Michelle & Francis have assisted us in dealing with all of the problems our lender has caused.
I would highly recommend them for anyone's Real Estate needs."
Byron San Marco (Buyer) Fri, 03 Nov 2017 10:20:37 +1000
"From the moment we met Michelle and Francis, they made us feel at ease. I appreciated that they never made us feel rushed, and carefully listened to our wants and needs. They also offered thoughtful suggestions and insights to help us make smart decisions about the purchase of our first home. They stayed engaged throughout the whole process, and we felt they were always looking out for our best interests. Michelle and Francis were exceptional in every way. They made the process as seamless and stress-free as possible."
Denny and Melissa, Honolulu (Buyer) Wed, 01 Nov 2017 07:32:38 +1000
"I trust Francis and Michelle. They are very knowledgeable in the reality field."
Derrick Hawaii (Seller) Tue, 26 Sep 2017 12:05:54 +1000
"My highest compliments to Michelle & Francis Van Rafelghem, R and RA. They have proven to be such an incredible team to work with as this transaction has played itself out! My thoughts go back several months when we had the opportunity to review the 3-4 realtor proposals . . . they were the only firm who personalized mom and dad's property by featuring the picture of their home on the cover of their proposal. For me, this spoke volumes of who they were and how they would represent the family on this transaction. We very much appreciated their assistance in prepping the home for sale and their advice/professional demeanor at each step on the process. I would highly recommend their services!"
Gary Wakatsuki, Seattle, WA (Seller) Tue, 08 Aug 2017 02:57:29 +1000
"We liked the idea of them being a team of two! That was certainly an asset in our opinions"
Jeri B; Oregon (Seller) Thu, 03 Aug 2017 07:42:00 +1000
"We know Jim Mao for years. 15 years ago, Jim helped us getting 3 different properties. Francis took over when Jim is on vacation overseas. He has been great as well. Francis was able to get all of our concerns and questions answered. Will definitely refer him to our friends in the future."
Rod & Ifen Sim (Buyer) Fri, 02 Jun 2017 06:58:01 +1000
"I know Michelle from Church. She is very intelligent and community oriented. I knew she would be excellent! I know her family.
She was very professional and has great network for assisting with inspection and other area that I needed help during transactions. Great service and follow up.
Very helpful and knows the area and market!
Great experience during transactions. Very service orientated and professional.
Transactions were very efficient and effective. Thank you very much!!!"
Jenny from Kaneohe (Buyer) Tue, 30 May 2017 04:59:13 +1000
"Our agents, Francis and Michelle were extremely personable, friendly, professionally knowledgeable, experienced, and had many good contacts. We became more friends than just clients. They helped us find our dream home, then guided us through the offer and escrow process, they educated us on maintaining our home, and had many excellent contacts with mortgage companies and local contractors. They were highly regarded by other real estate professionals, which was critical in our offer being considered by the buyer and their realtor. Also BHG had an excellent support staff and document management system that made the whole process of purchasing the home very straightforward and well organized. Despite the many challenges in finding and buying a home, the team of Francis, Michelle, and BHG were able to ease our minds and truly helped make our dream come true. Many thanks for their efforts and support!"
Ken Schmidt, Kaneohe Hawaii (Buyer) Tue, 25 Apr 2017 04:33:17 +1000
"User friendliness was important.
We got the best deal possible."
Roger Schinella Kanehoe (Seller) Fri, 27 Jan 2017 10:41:30 +1000
"Francis Van Rafelghem provided excellent customer service and went over and beyond the call of duty to sell the unit.
The closing with Francis Van Rafelghem was very awesome. Did not have to worry about anything. All questions were answered.
Francis performance was outstanding in all areas and will definitely recommend him for any future sales."
Bettejean D. Au for Lawrence Au (Seller) Thu, 13 Oct 2016 11:41:33 +1000
"Francis & Michelle were so patient with us and really guided us through the daunting process of buying our first home with an impending military deployment and other difficult factors at hand. They made it clear what we needed to get done by what deadline, and really took the time to make sure we understood all the facets of escrow, mortgage brokering and contracts.
They were always incredibly quick to respond to any communication and made sure our questions reached the right people immediately.
They made the process of buying our home so personal and enjoyable and we will definitely be going to them when the time comes to move on to our next home.
Thank you so much Francis & Michelle!"
Lucy & Charlie - Honolulu (Buyer) Tue, 20 Sep 2016 08:53:07 +1000
"Michelle and Francis are knowledgeable professionals with a solid understanding of the local real estate market. Michelle and Francis are very accessible and quick to respond to any questions or problems. Team Van Rafelghem has made the whole sales process simple and stress free. I would recommend Michelle and Francis Van Rafelghem to friends and family looking for the best service and value in the purchase or sale of their home."
Eric Smith, Kailua, Hawaii (Seller) Sun, 28 Aug 2016 05:08:00 +1000
"Friendly without being insincere. Empirical/methodical approach to housing market and purchasing process without being robotic. Knowledgeable of home improvements, construction/fixture brands and constantly accommodating. Able to serve my needs while traveling outside of HI/USA. Highly recommended."
Edward Fitzpatrick, 98-410 Koauka Lp, Aiea (Buyer) Fri, 08 Jan 2016 09:43:38 +1000
"Going through the home buying process for the first time, its a pretty involving process that can be very stressful at times. There was just a whole lot of things that a typical person would not be aware of or understand on our own. I'm really glad to have had an experienced agent as Francis and Michelle that always looks out for our best interests and in helping review everything through a fine comb. They stuck by us throughout explaining things along the way. That makes them standout from the rest. I've seen other agents in the past that my friends have used, which seemed more in it for the commission. But Francis and Michelle are nothing like the other agents. They take care of their clients and have gone the extra mile for them. We really appreciate that and are grateful to have had them as our agent to represent us. Thank you in helping us purchase our first home!"
Rich, Mililani Mauka (Buyer) Wed, 07 Oct 2015 07:29:29 +1000
"I've dealt with many real estate agents over the past 25 years and Francis was by far the best, most knowledgeable, competent real estate agent I have ever worked with.
I can't say enough about Francis's performance. He sold the property 3 times (the first two fell out of escrow).
Francis's performance was impeccable. Always helpful, friendly, communicative, I can't say enough about all the good things he did to sell the property for the highest possible price.
Eric Hurwitz (Seller) Sat, 22 Aug 2015 03:54:48 +1000
"When deciding to sell my property I went with Francis Van Rafelghem because of the excellent experience I had buying a property earlier with him. He took the time to understand my needs and the importance of my timeline for selling my property as it was going to be a 1031 Echange. In both of my transactions with Francis he and his team were always on top of the documents, inspections and timelines. I knew I could ask an honest question and get an honest answer from him at anytime in the sale process. I would definitely recommend Francis to anyone who is looking to sell or buy a property in Hawaii."
Mark Haruguchi (Seller) Sat, 22 Aug 2015 03:39:11 +1000
"Francis and Michelle were absolutely fantastic. Made the all process very easy and smooth. Purchasing real estate is one of the biggest decision you have to make and working with Francis and Michelle was great!"
Andrea Zannoni, Honolulu (Buyer) Fri, 14 Aug 2015 04:28:31 +1000
"Experienced, have closed over 30 properties for me last 24 months."