Customer Ratings & Testimonials
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Satisfaction
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"Could not have had a better team help us with the sale of our house than Jolynne and Malcolm. They were on top of everything and handled even the most smallest details (from staging, cleaning to helping manage contractors). This was truly the easiest and most relaxing house sale I have ever had.
I have sold over 12 houses moving around the country and I have never had a better or easier experience with realtors. As long as we are in Portland we will always use and recommend Malcolm and Jolynne."
Cynthia Shelton, Portland OR (Seller) Fri, 19 Nov 2021 09:30:50 +1000
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Satisfaction
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"Malcolm was my second realtor. I fired my first realtor due to unrelenting pressure to buy every house we looked at, it seemed as if every house was the right house for me. After taking a break, I was directed to Malcolm by three different friends who he had helped purchase houses. The contrast between bad and excellent was palpable. He is fundamentally different than other realtors - Malcolm actually understands what it means to be a fiduciary. He consistently put my interests above his own. There was only patience and learned advice as we navigated a months long search for my first home. He helped me find the right house for me, and made sure I was comfortable throughout the process. You could tell his goal was doing good business, with an eye on future referrals due to the quality of his service - never a short sighted focus on hurriedly closing a deal. I'd hire him again in a heartbeat. He was incredibly responsive, consistently delivering candid and correct advice. He gets it."
JW, Portland (Buyer) Wed, 30 Jun 2021 05:54:16 +1000
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Satisfaction
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Performance
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"Jolynne was super responsive and quickly "got" us and what we were looking for. She listened to our wants in a home and was able to quickly knock some houses we had seen on listing sites off our list based on what we said we desired. As we were first-time home buyers (from out-of-state, at that!), she walked us through all the steps and answered our questions patiently and knowledgeably. Jolynne was great to work with and we would certainly hire her again for future home purchases---though that might not happen as she helped us find the perfect home that we intend to stay in for a long time!"
Jean C, Bridlemile (Buyer) Sat, 19 Jun 2021 13:39:16 +1000
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Satisfaction
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Performance
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"Jolynne Ash is an excellent, and very experienced realtor who knew many aspects of various neighborhoods. She also could evaluate individual homes in terms of quality of building."
Ingrid Olsen, Cedar Mill (Buyer) Thu, 29 Apr 2021 03:29:39 +1000
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Satisfaction
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Performance
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"Jolynne has always gone above and beyond, I'm happy to work with her over and over again!
She always knows the right questions to ask, and will fight for your best interest. Highly recommend."
Seth (Buyer) Tue, 20 Oct 2020 06:48:15 +1000
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Satisfaction
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Performance
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"Jolynne and Malcolm are open, inviting and uplifting. They are very cognizant of the factors necessary for an outstanding real estate experience in the Portland area.
From our initial phone call to signing closing docs, Malcolm and Jolynne were on top of it -- they put together a detailed strategy, organized and scheduled contractors, preplanned for possible scenarios, and even took my donated furniture to Goodwill (that's above and beyond!).
Even more impressive was how they coordinated the offers, signing, and closing during COVID and our moving out-of-state -- it was seamless.
We originally bought our home through them and when we were ready to sell 15 years later we knew they were the ones that would make it happen -- and they did! It sold in less than a week!
Malcolm and Jolynne really are the best in the business!"
J & E, Bethany (Seller) Tue, 04 Aug 2020 07:30:41 +1000
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Satisfaction
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Performance
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"Malcolm has supported previous home purchases and will always be our go to realtor. He is quick to respond, extremely knowledgable, and negotiation skills are top notch. He always goes above and beyond what is asked to make sure our purchase is seamless.
Thanks Malcolm!"
Matt Brusse, West Linn (Buyer) Fri, 24 Jul 2020 00:55:20 +1000
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Performance
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"Malcolm is a trustworthy, honest and hardworking agent. He listed my property for over a year and while the entire process was entirely stressful, I was thankful to have an agent that I could rely on and trust. The property was vacant for over 6 months as I lived in another state and Malcolm was accessible and willing to help in every way possible. I appreciate his directness, logic and straightforward manner in dealmaking."
Nicole L, previously in Portland, OR (Seller) Thu, 23 Jul 2020 13:20:22 +1000
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Satisfaction
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Performance
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"Jolynne and Malcolm were wonderful to work with. They are very knowledgeable about all the neighborhoods in the Portland/Vancouver area. We were only able to take a few day trips up from California and they made each trip a breeze by picking us up from the airport, mapping out the best route to see open houses, and explaining each neighborhood as we drove past them. I highly recommend Jolynne and Malcolm for buying or selling a place in the Pacific Northwest!"
Jessica Chang, Los Angeles (Buyer) Thu, 03 Oct 2019 14:45:59 +1000
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Satisfaction
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Performance
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"Once again, Malcolm and Jolynne guided me through a real estate transaction. Over the years, I've bought and sold many homes in many locations. I've never thought I had a bad relationship with any of the agents I've dealt with. But these two are another order of magnitude. They go to bat for you in ways I hadn't seen before.
In this case, I purchased some land. Malcolm researched many details about the property, consulted with other professionals, and gave me a real understanding of a complicated transaction. The last time, I sold a house. He not only recommended a good person to make necessary repairs, he actually made some of them himself. Another time, I bought a house with Jolynne's help. She was wonderful, guided me through a difficult inspection, negotiated successfully, just did a great job."