Susan Walters
(Lic #01416524)
CENTURY 21 Rainbow Realty
24310 MOULTON Parkway, Suite F
Laguna Woods, CA 926373112
Customer Ratings & Testimonials
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71%
Satisfaction
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85%
Performance
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75%
Recommendation
"very good knowledge of the local market"
jim peerson, hawaii (Buyer) Sat, 25 Jun 2022 03:58:13 +1000
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98%
Satisfaction
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100%
Performance
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100%
Recommendation
"Susan Walyers is very professional and prompt to respond whenever I called her.She made the whole process of selling the property feel smooth like she was holding my hand while crossing a busy street.She is also very patient and empathetic."
Raj Agrawal. (Seller) Wed, 13 Apr 2022 00:41:29 +1000
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98%
Satisfaction
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100%
Performance
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100%
Recommendation
"Susan was wonderful to work with. She was respectful that I was grieving the loss of a loved one and gave me the time I needed before placing the condo on the market. Once it was listed, she communicated with me regularly and made everything run smoothly. She went above and beyond to help me get the property ready to sell. She is very knowledgeable of the Laguna Woods market. I would highly recommend her."
Elizabeth Miller (Seller) Wed, 26 Jan 2022 15:51:32 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"She has walked the Camino de Santiago as a pilgrim, which informs me that she has the ability to persevere in the face of difficulties, and the will power to focus and stay on task.
She’s very professional in knowing how to show properties remotely to an out of towner. She is very quick and responsive. She follows up. She’s respectful. You may think these are basic traits of every realtor, but unfortunately they are not.
Susan’s professionalism sets her apart from some other agents I have dealt with. She (and the firm too) can handle a persnickety client (me)."
Ms. T. of Northern California (Buyer) Sat, 08 May 2021 00:07:13 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"Susan Walters is a very kind, approachable and friendly realtor. She is a hard worker and goes the extra mile by taking the time to explain agreements, inspections and contracts. She wants her clients to be comfortable and fully understand the process. She is also trustworthy and knows what properties would be a great investment, as she is knowledgeable of real estate in the local area. I highly recommend Susan Walters to anyone who is interested in buying or selling a home."
Tim, Lake Forest (Buyer) Mon, 19 Apr 2021 03:40:15 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"Susan is amazing! She knows Laguna Woods so well, which has been super important during the purchase process - especially with Covid! She was able to recommend fantastic contractors. She is so highly responsive! I ask a question and she immediately gets back to me. She is the best of the best!!!
Susan really knows pricing in Laguna Woods so she was able to quickly spot this gem of a condo. She also has a deep understanding of what is the responsibility of the seller, buyer and the HOA, which has been so helpful!!
After escrow closed, she brought toilet paper, paper towels and stocked our fridge with beer and water... what more could we ask for!!"
Carol Gilliland, Laguna Woods (Buyer) Thu, 11 Mar 2021 03:32:11 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"We met Susan Walters when we were searching for a seasonal rental in 2016. At the time we made clear that we were not ready to purchase, but she remained helpful in securing seasonal rentals in 2017, 2018 and 2019. We particularly appreciated that she addressed our buying questions, even though it was far in advance of our decision to finally buy a property.
In the buying process she remained ever helpful, and it is worth noting that we live out-of-state and finalized the purchase without ever seeing the property in-person. At one critical point in the buying process, circumstances prevented Susan from being locally available and she engaged a business partner on our behalf that permitted the buying process to go forward seamlessly.
I think there is one more property purchase in our future in Susan's market. We hold Susan in high personal and professional regard and will undoubtedly ask her to guide us through that purchase process as well."
T. M. Davis, Iowa (Buyer) Thu, 27 Aug 2020 06:53:40 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"Susan Walters is an exceptional real estate agent!! When we talked with another agent who used to serve this area, Susan was THE realtor he recommended to help us. She stayed on top of all details throughout the buying process, and we were particularly impressed by her consistent timely communications with us as out-of-state buyers. Whenever we needed her, she was there! She was our local representative in every way, coordinating not only with the inspector, sellers' agent and title company, but she also coordinated with our daughter, who lives an hour away and was involved in helping us find the property. She was available whenever we or our daughter had questions or needed information. She did a video-chat walk thru a couple times for us at our request and was very helpful in communicating with the sellers' agent, which in our case really helped keep the purchase on track. Susan has a great personality and is very likeable and kind, which is important when negotiating with other folks. We think she is awesome, and if you choose to use her as your real agent, you'll not be disappointed!! Can't recommend her strongly enough!!"
Tom & Buffy Black, Laguna Woods, CA (Buyer) Thu, 27 Aug 2020 05:24:37 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"Susan Walters is an outstanding real estate agent. We lived out-of-state
We checked excellent in all the above boxes simply because that honestly describes Susan's performance in all areas"
Tom & Buffy Black, Laguna Woods, CA (Buyer) Thu, 27 Aug 2020 03:40:58 +1000
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100%
Satisfaction
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100%
Performance
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75%
Recommendation
"We chose Susan Walters because the website she and her father have established is outstanding. That, coupled with the fact she is a Christian, is why we specifically chose her."
Tom & Noelle Tuning - Laguna Woods (Buyer) Sun, 23 Aug 2020 05:46:31 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"Asked a retired real estate agent/friend and she recommended Ed and Susan. Susan has been handling rental of property for a few years quite well so it was a given that she would be realtor to sell my property.
Susan went above and beyond to handle transaction. I’m an out of state owner and I think she did more than any other realtor would have."
Peggy, Laguna Woods (Seller) Thu, 01 Aug 2019 11:28:00 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"Susan is a consummate professional, exceptionally efficient and organized with the additional gift of also having highly personalized people skills. She is knowledgeable about all the particulars of the Leisure World requirements, and anticipates as much as possible, to ensure a minimal amount of surprises, as there always are!!! Susan also goes above and beyond in her support of her clients by providing a Rolodex of all the trades and services that might be needed to facilitate a quick and effortless transaction, which she has “lined up for BEFORE she informs what needs to be done- so all that is left is the OK. Her follow up and correspondence was always immediate and in most cases anticipatory, keeping all stresses to a minimum!! Susan is genuinely unique in her combination of customer care and real estate knowledge which makes a potential “stressful experience” a successful AND “well cared-for” outcome.
Susan took care of everything... even met me at the Escrow office for the hand off... I was very well supported in Susan’s care.
Susan is a seasoned professional that takes her responsibility seriously, with excellent follow up and always having the answer for the next step when the course of the sale changed.
I would do business with Susan Walters again.... She represents CENTURY 21 exceptionally well."
Penny Lavoie Newport Coast (Seller) Fri, 15 Feb 2019 07:18:51 +1000
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96%
Satisfaction
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100%
Performance
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100%
Recommendation
"I could not be happier with decision to have Susan and Ed to assist me with my latest home purchase. They listened to my needs and more importantly my wants and found me exactly what I was looking for in a perfect location. There isn't a home that is perfect in every way but they found me one that I had to compromise very little on. They were very informitive and walked me through the entire process. It seemed like every time i'd turn around a new challenge would arise and they were right lhere to find solutions to anything that came up. They made an unsual transaction seem more normal. Overall they found me a perfect home in the perfect location and were able to negotiate a price below market value. Since they did so well the first time it is unlikely that I will need to move again but if I do I would not hesitate to call on Susan and Ed to find my next perfect home. Thanks to both of them for all they did."
Michael, Huntington Beach CA (Buyer) Sat, 22 Dec 2018 07:22:22 +1000
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98%
Satisfaction
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100%
Performance
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100%
Recommendation
"I had worked with Susan twice in the past; a few years ago in finding a home for my father, and about one year ago for my mother. I found her to be extremely pleasant to deal with and appreciated the care she took in finding the right fit for both my parents. Also, both transactions went very smoothly.
When I had to sell my fathers manor recently following his passing, there was no doubt in my mind that Susan would be the best agent to work with. She was very sensitive to the circumstances, and once again, very efficient in each step of the process.
I would highly recommend Susan...she is an absolute pleasure to work with and get the job done!"
G. Barker, Aliso Viejo, CA (Seller) Mon, 09 Jul 2018 13:42:48 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"Susan was great to work with. Very professional and a real help!"
Cheri Laguna Woods (Buyer) Thu, 29 Jun 2017 08:43:55 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"I first contacted Susan over year ago to obtain information regarding property in Laguna Woods. I was looking to purchase in Laguna Woods contingent on me selling my previous home in Orange County. I found her to be very professional ( efficient, resourcesful, punctual and knowledgeable). She provided me with the proper resources to obtain information regarding purchasing requirements specific to Laguna Woods. She worked with me showing me various properties based on my needs. Susan was very patient, allowing me to initiate contact with her as needed. We presented an offer with full disclosure of financials and contingency. Thirty day escrow process flowed smoothly without any delays. I highly recommend Susan Walters and her partner Ed Young."
Dora Mendoza, Laguna Woods (Buyer) Fri, 10 Mar 2017 01:52:17 +1000
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98%
Satisfaction
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100%
Performance
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100%
Recommendation
"Susan was extremely helpful during the sale of my father's home after he died. She handled all the details of the sale and prep work, which was critical since I lived over 100 miles away and could not be available."
Doreen Delgado Newhall CA (Seller) Fri, 04 Dec 2015 06:38:48 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"Important - especially with Laguna woods - to understand the are is so important. I would have had no idea where to begin.
She was referred to me by a friend and was very happy."
Catherine Reed (Buyer) Thu, 03 Dec 2015 11:02:29 +1000
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100%
Satisfaction
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100%
Performance
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100%
Recommendation
"My husband and I could not have been happier than to have Susan recommended to us. We did not worry during the transaction about her getting things done, she was way ahead of us whenever we had questions. She took care of all for us and this was the best experience we have had in our years of buying and selling Real Estate. We would recommend her to everyone!"