"I enjoy working with her. She makes hard stuff easy"
Karen giguere belfair (Buyer) Sat, 23 Apr 2022 08:11:03 +1000
"I highly recommend Keryn because of her commitment to clients needs and focus on the desired results that benefit all."
Jodell Haws (Buyer) Mon, 14 Mar 2022 13:58:08 +1000
"We have worked with Keryn three times now and could not have had better experiences. She knows the market and will give you true insight into what it takes to sell or buy a home right now. With the way the market is in our area we weren’t sure we would be able to compete but Keryn’s insight and skills in writing strong offers helped us to be successful. I would strongly recommend her if you thinking of selling or buying a home. She knows what it takes to win."
Katie Woodfork, Tacoma (Buyer) Sun, 13 Mar 2022 09:40:15 +1000
"We had originally attended one of Keryn's new buyer workshops, which was a great place to start. We started our search with a much higher confidence level with the foundational knowledge she provided in the session. When we started our search, Keryn prepped us with the state of the market and helped us set very realistic expectations. I can't say enough about how reassuring it was to have Keryn in our corner. In the end we found a great house, and with Keryn's advice, made a solid offer that was accepted. The whole thing was so smooth it's almost hard to believe we're done! We chose Keryn because of her local knowledge and her exceptional reputation, both of which were validated in our experience. We highly recommend Keryn! She's the best!"
Matthew Putnam, Tacoma (Buyer) Wed, 01 Sep 2021 03:37:42 +1000
"Keryn gave me great advice/guidance about how best to list and market my condo, which was not a traditionally-run condo. Everything went smoothly, and I couldn't be more pleased with her work.
Keryn is awesome! This was my first time selling a home, and she answered all of my many questions. She gave me great advice and the process was extremely smooth."
Sarah M. Tacoma (Seller) Thu, 19 Aug 2021 04:12:29 +1000
"Keryn was fantastic. She is very knowledgeable about the Tacoma market, and was great at giving a realistic assessment. She paid particular attention to which house would fit my particular needs. I really trusted her advice and ended up with a fantastic house that I love."
Heather Carroll, Tacoma, WA (Buyer) Tue, 10 Aug 2021 02:03:45 +1000
"The home buying process involves a lot of big emotions. Excitement, stress, apprehension, a sense of urgency, but also a lot of waiting. And then there you are, touring a home for 20 minutes, trying to make one of life's bigger decisions. Keryn Giguere was amazing at helping us navigate this process without losing our minds. She really "got" us, and was a voice of reason throughout the entire process. Her guidance was always spot on, even when we only realized it in hindsight (*ahem* the house we kept insisting had "good bones"). In the end, we got a home we adore in a location we love.
Keryn is a delight to work with. Throughout our home buying journey, she was response, punctual, understanding, and level-headed. She even wrote up our offer when she was out of town (because of course that's when THE house finally appeared). We couldn't recommend her more enthusiastically."
Mike and Casey, Tacoma WA (Buyer) Tue, 02 Mar 2021 14:33:30 +1000
"Keryn Giguere is fantastic! Purchasing a home can be overwhelming but we were grateful to have Keryn in our corner. She's down-to-earth and very easy to work with. She's also very detail-oriented and responsive with any developments in the buying process. If you have a chance to work with her, absolutely go for it."
JA, Tacoma, WA (Buyer) Fri, 12 Feb 2021 06:07:40 +1000
"Keryn was awesome. She is so responsive and easy to work with. This was our first home purchase and we couldn’t be happier with her help. I’d recommend anyone I know that is looking to move to Tacoma to chat with her in the future. And she got us a perfect house that fits exactly what we need and it a super competitive market!"
Nick: Tacoma (Buyer) Sun, 24 Jan 2021 12:10:28 +1000
"We thoroughly enjoyed working with Keryn! She was the perfect fit for us. She had a discerning eye and went out of her way to understand our priorities. She had a strong sense of the market and had an accurate awareness of the true value of each property."
Jeff Peterson, California (Buyer) Thu, 19 Nov 2020 08:03:44 +1000
"Keryn Giguere is the easiest human on the planet to work with! Our referral to Keryn was glowing and trusted. Also, Keryn's presentation of her persona, knowledge and business ethics cemented the decision. 10000 out of 10 with a special recognition to the timely communications. We need an extra rating column above "excellent" called "GALACTIC" just for it.
Keryn dialed into our needs and gained our lens to view our quirky priorities very quickly. All while handling us so efficiently, that we felt like we were her only clients -- especially during this intense house market within a raging pandemic. Most importantly, we gained a trusted friend as well as a house!"
Laura and Tim in Tacoma (Buyer) Thu, 05 Nov 2020 05:51:21 +1000
"We were very happy working with Keryn Giguere on the purchase of our home in Tacoma. We relocated from Colorado and part of our shopping for a new home was done from Colorado. Keryn was extremely patient and helpful while we explored various areas around Tacoma. She came up with innovative ways for us to experience possible homes while we were in Colorado (Marco Polo and Zoom). Once we focused in more on where specifically we wanted to live Keryn was a great help in finding houses that would work for us. We ended up buying a home that needed extensive work. Keryn was very patient and helpful setting up multiple visits to the house so that we were comfortable with the project that we were taking on. We would highly recommend working with Keryn."
John and Lisa Graves Tacoma, WA (Buyer) Wed, 16 Sep 2020 06:01:58 +1000
"Keryn took excellent care of us from start to finish! We were 1st time homebuyers and she made the whole process seemless. She listened to what we wanted and stayed within our budget. We felt in control every step of the way with Keryns expertise in the area and market guiding us. I would absolutely recommend Keryn for anyone looking to purchase a home."
Sarah Leaptrot & Justin Nisly (Buyer) Sat, 15 Aug 2020 04:38:03 +1000
"We have purchased four homes and this purchase experience was the smoothest yet, even though we were purchasing while still on the other side of the world. Keryn gave us excellent feedback throughout the purchasing process. Through consistent, professional communication and no-stress efficiency, Keryn gave us great confidence that we were selecting the best house for us. Because Windermere and Keryn have great working relationships with the local lending partners and titling companies, the purchase was easy to follow and low-stress for the buyers. Keryn was perfect to help us find the right fit!"
Jeff & Kaitlyn - Steilacoom, WA (Buyer) Thu, 06 Aug 2020 02:08:50 +1000
"In this tight and competitive market, we had to move fast and think differently than we had before. This was tricky for everyone -- both Keryn and us. Keryn moved quickly to get us positioned to win the bidding war."
Linda, University Place, WA (Buyer) Wed, 05 Aug 2020 09:13:07 +1000
"Keryn was amazing! This is our first home and we had lots of anxiety around the process that she made sure to normalize and validate before walking us through all the details (often repeatedly for reassurance). We feel better equipped for future property purchases, and even home maintenance because of our experience with her. She also comes with great referrals for a loan officer and inspector.
Keryn actually originally advised us to wait to buy during covid19 which speaks to her prioritization of customer health and safety. However, when we went ahead anyways due to personal reasons, she was always very careful with our viewings, wearing a mask and toting hand sanitizer.
She is charismatic, charming, and knows how to have fun in a stressful process while also being professional, knowledgeable, and reliable. She has a particular ability to communicate not only to different styles of information processing, but also amidst a variety of professional peers. She knows to be direct and blunt in her opinion about a home that needs work.
Keryn was a huge advocate for us getting what we needed done before closing, and looking out for us when we were being a bit too relaxed. She ended our sale by coming up with a creative unique compromise to a problem at closing that satisfied both parties and helped us all move forward together."
Ashley & Jeff, Lakewood (Buyer) Tue, 04 Aug 2020 10:33:18 +1000
"House shopping is a WHOLE experience that I’m glad Keryn Giguere was a part of and lead the way in. She made a super overwhelming process enjoyable and smooth. My price range wasn’t the easiest to work with in the Tacoma area of today’s market but she made it work. She found a home where I wouldn’t have thought of looking in. Keryn knows the market really well. I would recommend her in a heartbeat to anyone looking for a home in the Tacoma area. #realtorforlife"
Martin Gasca, Tacoma WA (Buyer) Thu, 02 Jul 2020 05:37:22 +1000
"I was selling a property as POA for my father that I was pretty unfamiliar with, It needed to be sold quickly, It was in a state of disrepair but there was no cash for any improvements. Keryn understood this less than ideal situation, and helped me understand what sort of offers we could expect given the situation and feel good about likely outcomes. She got it listed quickly and was able to hold several showing in a very for short amount of time. We found a great buyer within a week or so and were able to close relatively quickly. Keryn is extremely communicative, listens to her client’s needs, and made what could have been a very stressful situation feel like a smooth and easy transaction. I would absolutely recommend her to anyone."
Terri, Seattle (Seller) Sun, 09 Feb 2020 09:56:28 +1000
"Keryn was extremely dedicated to ensuring our homebuying experience went well, and it showed. She was always clear and candid, which allowed is to set real expectations. She's also just a cool person, which is a major plus!"
Robert and Anna, Tacoma (Buyer) Sun, 26 Jan 2020 15:35:03 +1000
"Keryn is fantastic. She recently helped my husband and I buy a house in Tacoma and she was there for us every step of the way. She is knowledgeable, hardworking, reliable, and very responsive. She made my husband and I feel comfortable and we would without a doubt work with her again. We highly recommend Keryn!"
Ashley Craven (Buyer) Wed, 11 Dec 2019 05:59:56 +1000
"Keryn is amazing!!! We were friends with her prior to our home buying process and were admittedly hesitant about working with her because of past difficulties with dealing with real estate agents. However Keryn was a rock star and went above and beyond to support us through the home buying process. She was great about communicating with us every step of the way and advocating for us. Keryn restored our faith that there are great real estate agents out there!!! 10/10, would recommend!"
Philomina Bigelow (Buyer) Mon, 09 Dec 2019 16:56:14 +1000
"As nervous first-time homebuyers, Keryn helped us navigate a very complex process (and a seller's market!) with ease. She's incredibly responsive, communicative, professional, and always happy to explain the ins and outs of the home-buying process. When we finally found our dream home, she helped us craft a winning offer...even though there was lots of competition! Her attention to detail helped keep the closing process on track, too; she caught errors that the title company had made on the paperwork before we had a chance to. I can't imagine we'll be moving anytime soon, but if we were, we'd work with Keryn again in a heartbeat. We recommend her wholeheartedly!"
Maddie and Dan, Tacoma (Buyer) Sat, 30 Nov 2019 06:01:28 +1000
"Closing on my house would have not been possible without the expertise and dedication that I received from Keryn Giguere. Not only does she have an amazing volume of knowledge, she is very reliable, trustworthy, and has a great personality. Keryn provided consistent communication, support, and was always authentic. She always answered all questions I had and helped me navigate the system at every step of the way. There is no better real estate agent! I consider her a friend and recommend her with the highest regard."
Dajana Kurbegovic, Pierce County (Buyer) Sun, 14 Jul 2019 06:44:37 +1000
"Working with Keryn Giguere was a pleasure. From our initial meeting, and throughout the 4 month process of finding our home, Keryn was great at every turn. She took all the time we needed, answering every question and concern we had as first-time homebuyers, showing us houses and neighborhoods all over Tacoma that gave us the knowledge and feeling for the area that we needed to finally make a decision. Keryn's communication was always fast and clear. When we were at critical points she let us know when she was going to be unavailable so we could account for that.
The way she moved us through the offer, offer acceptance, inspection process, etc, etc (it's a long process...) gave us confidence that we'd have the winning offer and that everything after that point would be handled flawlessly (which it was), no matter if it took a lot of extra effort (which one of the offers did). We ended up with a dream home that we honestly don't think we would have gotten if it weren't for her.
One of the things we didn't even realize could be a reason to like Keryn, but in the end we highly valued, was that Keryn's "team" -- the house inspector, the sewer inspector, the staff in her office we interacted with, the mortgage broker we chose from a list of her recommendations -- were awesome and inspired confidence and trust. They were just as helpful as Keryn: super knowledgeable professionals who are also easy to be around and interact with.
Overall, our experience with Keryn was just very smooth. She took stress and worry away from a process that is inherently stressful. Looking back on the process, we feel really lucky to have found Keryn and wouldn't hesitate to use her again, and if you're looking for a real estate broker we couldn't recommend Keryn Giguere more highly!"
Stuart Fletcher and Sophia Cockrell in Tacoma, WA (Buyer) Thu, 11 Jul 2019 04:52:22 +1000
"This is the second time I've had the pleasure of working with Keryn. A friend recommended her to me when I was ready to purchase my first home & when it came time to move I knew I wanted to work with her again. Keryn came in with an excellent selling strategy, was quick to answer questions, negotiated beautifully with the buyers agent and kept me in the loop every step of the way. She is an absolute expert and as a bonus she's the kind of agent you actually want to spend time with!"
Mia Allen (Seller) Fri, 21 Jun 2019 04:37:30 +1000
"Before becoming my realtor, I knew Keryn on a personal level. I would see all her posts and videos on social media and I got the impression that she was passionate about her work and making her clients happy. When I finally decided to sell my house, she was the first person I went to and I never regretted it. I’ve had other realtors in the past but they don’t compare. From the very beginning, Keryn was suggesting things we can do to make the house more attractive. One of those suggestions was “staging.” At first, I thought it was a weird concept to bring in furniture and art for pictures. I was shocked to see how comfortable and homely the house felt after the staging had been done. That, coupled with the video Keryn produced, made the home look so nice that I started having second thoughts about moving out. Throughout the whole process, Keryn was straightforward and clear about everything that needed to he done on my part. Whenever we got an offer, she quickly contacted me and wen through the pros and cons of accepting or denying it. Overall, selling my house felt easy and stress-free. I feel like I did none of the hard work and still got a huge return as result. Keryn didn’t allow us to settle, and It paid off. I would recommend Keryn to any of my friends looking to buy or sell a house because I know she will have their best interest in mind.
Conocí a Keryn a nivel personal antes de hacer mi agente. Miraba todas sus publicaciones y videos en las redes sociales y me dio la impresión de que ella estaba apasionada por su trabajo y por hacer felices a sus clientes. Cuando finalmente decidí vender mi casa, ella fue la primera persona a la que fui y nunca me arrepentí. He tenido otros agentes en el pasado, pero no se comparan. Desde el principio, Keryn sugirió cosas que podemos hacer para hacer que la casa sea más atractiva. Una de esas sugerencias fue la "puesta en escena". Al principio, pensé que era un concepto extraño de traer muebles y arte para fotografías. Me sorprendió ver lo cómoda y acogedora que se sentía la casa después de la puesta en escena. Eso, junto con el video que produjo Keryn, hizo que la casa se viera tan bien que comencé a tener dudas acerca de mudarme. A lo largo de todo el proceso, Keryn fue directa y clara sobre todo lo que necesitaba hacer por mi parte. Cada vez que recibíamos una oferta, ella se comunicaba rápidamente conmigo y explicaba las ventajas y desventajas de aceptarla o negarla. En general, vender mi casa fue fácil y libre de estrés. Siento que no hice nada del trabajo duro y aún así obtuve un gran retorno como resultado. Keryn no nos permitió llegar a un acuerdo que no me combenia. Recomendaría a Keryn a cualquiera de mis amigos que quieran comprar y vender una casa porque sé que ella tendrá su mejor interés en mente."
Carlos Sandoval, Tacoma (Seller) Fri, 21 Jun 2019 02:10:42 +1000
"Keryn was amazing! Once I met her I knew she was the right choice. She knew all about the locations in Tacoma and was very on top of any questions I may have. I could always count on her and that she always have our best interest in mind.
Keryn was able to handle any random questions I had and even followed up with individuals when I needed answers. I appreciate her willingness to help and being always available.
She is very friendly and personable. She was always calming in stressful times.
I would definitely use Keryn again!"
BreAnne Krause, Tacoma (Buyer) Thu, 20 Jun 2019 11:27:44 +1000
"When my husband and I started our home search in earnest, we knew we wanted to work with someone relatable, who wouldn't talk down to first-time buyers, and who would really take note of our needs and wants. We're lucky we found Keryn. From the first meeting, Keryn was prepared and knowledgeable yet flexible and most importantly, she acted like a real human.
Our home search took a couple months and halfway through, we switched our focus from Tacoma to Olympia, which was outside of Keryn's usual geography. Keryn rolled with the punches and stuck with us. She even showed up in Olympia once on less than half hour's notice to help us vet a prospect. We appreciated the research Keryn put into local comparables to help us prepare our offer and the candor she offered about each home we viewed together. She was a strong negotiator on our behalf and helped us close our deal on favorable terms.
The quality of Keryn's service to us in our home-buying process was excellent and we love our home. If you're looking for an agent who is easy to talk to, direct, and personable, definitely seek out Keryn."
Katie & Gabe, Olympia (Buyer) Sun, 02 Jun 2019 01:02:49 +1000
"Keryn is an absolute gem. Where we had trouble a year ago explaining what we were looking for to a different agent, Keryn understood exactly what we were asking for. She didn’t try to push anything on us outside of our budget or our list of wants and needs. Keryn was intuitive and showed us houses we didn’t even ask to look at, and we loved everyone she selected she thought we would like to see. The home we ended up in is one we would have never looked at, but it has turned out to be the absolute perfect neighborhood and it meets all of our needs. Most importantly we knew exactly what was happening throughout the entire process, and Keryn works extremely hard to get her clients what they want, and acts as a strong intermediary between her clients and other agents. She knows her stuff and is a genuinely nice person.
This was our first house and we had no idea what to expect from Title and escrow. She went above and beyond to keep us informed and actually called them herself so we could feel more comfortable with the final days of the process.
Keryn is very kind, straightforward, and honest. She is also fun to look at houses with!"
Gabby Fuentes and Liam McNamara, Tacoma, WA (Buyer) Mon, 13 May 2019 11:45:32 +1000
"When the time came for us to find our first home, it was evident that Keryn was the right person to go to. Keryn really listened to us and helped us find the right place for us. She was very patient with us. Both of us have very different tastes and dreams, and Keryn was able to help us find a home that took both of our needs and wishes into consideration. One of Keryn's best qualities as an agent was her amazing ability to be all things at once: friend, educator, counselor, cheerleader... She helped us navigate the complicated and at times frustrating process of home buying. When we saw a house that wasn't right for us, or that was not a good deal, she would clearly state it and tell us why that would not be a good idea. Keryn also took time to talk to each of us individually when we had doubts or fears about home buying. She was patient, understanding, and ready to help. We are really grateful for Keryn's support and help in finding the perfect house for us to build a home! We have already recommended Keryn to many of our friends who have expressed interest in buying or selling their homes.
Cuando llegó el momento de encontrar nuestra primera casa, era evidente que Keryn sería la persona ideal para ayudarnos. Keryn de verdad nos escuchó y nos ayudó a encontrar el lugar perfecto para nosotros. Ella fue muy paciente con nostros en este proceso. Nosotros tenemos gustos muy diferentes y Keryn pudo ayudarnos a encontrar la casa que tomara en consideración nuestros gustos, sueños y necesidades. Una de las mejores cualidades de Keryn como agente es su habilidad para ser muchas cosas al mismo tiempo: amiga, educadora, consejera y porrista... Ella nos ayudó a navegar el complicado y a veces frustrante proceso de compara una casa. Cuando veíamos una casa que no era la ideal para nosotros o que no era el mejor negocio, ella nos los decía claramente. Keryn también tomó el tiempo para hablar con nostros individualmente cuando teníamos dudas o miedos con el proceso. Keryn era paciente, comprensiva y siempre estaba lista para ayudar. ¡De verdad estamos agradecidos por el apoyo que Keryn nos brindó para encontrar la casa perfecta para nosotros construir nuestro hogar! Ya hemos recomendado a Keryn a amistades que están en el proceso de comenzar su búsqueda de casa o que quieren vender. Además, Keryn habla un poco de español, lo que hizo todo mucho más fácil."
Manny & Ferneli, Tacoma (Buyer) Mon, 06 May 2019 00:28:53 +1000
"Upon meeting Keryn in person, I knew she would be the perfect fit for my partner and I. She was recommended to us by a friend and I have already recommended her to several friends. She is easy to communicate with, responds extremely fast, and makes a really stressful situation a lot more relaxed and even entertaining. We filmed a closing video, which we will hold close to our hearts forever.
Keryn also knew the area that we were searching in and predicted almost exactly on the nose what we would like based on what we had stated we were looking for. She made our very fast closing process a breeze and recommended a fantastic list of lenders to choose from as well. She worked closely with our lender which removed a middle-man and made it easier on us! She also kept in contact with the seller’s agent, speeding up the process and making sure no small details were missed. I highly recommend Keryn, you will be so pleased!"
Anna Sullivan and Matthew Rhodes, N. Tacoma (Buyer) Mon, 25 Mar 2019 12:17:58 +1000
"My gosh we made her work so hard that we felt bad. We wish we could have bought a more expensive house just so she would get more commission. Because she deserved it. We love her, she's honest and intelligent and an expert in her field. Really good at communicating and educating everything real estate. She's not going to let you buy something you'd regret later. We moved from out of the area and didn't know much about the Tacoma area. She gave us really good insight about all the different neighborhoods so that we could pick the right location for us. I had so many questions and we were always texting her. She never made us feel like we were bugging her. We had her show us so many houses. We lost a bid war, we lost a house a because of a contingent sale, we made an offer we regretted and took it back, but finally we ended up in the right house perfect for us and we feel really good about it."
Jessica and Celeste East Tacoma (Buyer) Sat, 05 Jan 2019 13:08:21 +1000
"Keryn has been a friend since before she got into real estate. We have been able to watch her take off with her career. It was obvious that Keryn would be our choice.
The time came for us to sell my home that I put a lot of love and energy into, and owned for 11 years. This task was not mentally easy. Keryn seemed to be sensitive to that need. She stuck to the facts of pros and cons for decisions/preparation, but did not try to sway my mind or pressure me from an emotional aspect. Keryn was patient, checked in appropriately, and was overall supportive of all of my needs.
Keryn also showed us all of her blogs, flyers, pictures, etc, and asked for our approval/input before posting. We really appreciated her vision and expertise.
Keryn was not only the agent for the sale of our home, she will be the agent for the purchase of our new home as well! Keryn made the process as easy as possible and I would give her my highest recommendation."
Ross Hiranag and John Cummings, Tacoma (Seller) Thu, 25 Oct 2018 07:58:09 +1000
"Keryn was a dream to work with! She listened to our concerns, and guided us through the entire process seamlessly. She is very knowledgeable about the real estate market/Tacoma neighborhoods, set clear expectations, and communicated every step of the way. She is well connected, and her team of stagers/painters/marketers/ helped to get our condo ready to list in record time. We got an offer on the first day, allowed us to weigh our options, and got us the best price. When everything seems effortless and easy you know it is because you have a selling agent working tirelessly behind the scenes. I would highly recommend Keryn to anyone looking for a selling agent."
Billie Grace, Tacoma (Seller) Fri, 28 Sep 2018 08:15:22 +1000
"She was super patient with us when we were looking at houses, even when we had to bring our 2 kids along. Our oldest (6 years old) has ADHD, and she was patient with all the wrangling and touching, and everything that comes with him.
Keryn really had our backs throughout the process. She was always thinking and acting on what was in our best interests. She answered all our questions and gave us great advice along the way, and respected our decisions. She was great yo work with and would highly recommend her."
Jennifer, Tacoma (Buyer) Fri, 14 Sep 2018 02:20:39 +1000
"Full disclosure, I worked with Keryn back when we both volunteered at the Grand Cinema. She has always been a great person to work with and affable in nature. So when I heard she was getting into Real Estate, I kept that in the back of my mind.
Flash forward a few years and I was in the market for a home of my own. When I decided on settling in Tacoma, Keryn was one of my first phone calls. Our first meeting was just to discuss my likes/dislikes and for her to get a general sense of what I was looking for. No pressure, just getting a feel for what I wanted. She also set up a fantastic first-time home buyers class where we could ask her and a mortgage specialist questions. Super low-key and small! They could walk us through what to expect and some possible pitfalls to watch out for. With that information, I gained my confidence to take the plunge!
Working in the architecture and commercial real estate market in Seattle, I had an idea of what I was looking for and what I could afford. Unfortunately for Keryn, it also meant I was kind of picky. In this fast paced market, I took my time to find what I wanted. Keryn never tried to talk me into anything I wasn't completely happy with and was with me every step of the way. When it was time to move, I've never seen hustle like hers. I wish my clients were that fast!! She saw me through some offers that fell flat and helped keep my spirits up when the disappointments were starting to wear me down. At last, I found my dream place, and we both knew it. Thanks to Keryn's killer communication skills I was able to place the winning offer!
Now I have a place I will be living in for years to come and I cannot imagine having survived all this without Keryn's dedication and patience (and willingness to venture into University Place ^_^). With friends eyeballing a move to Tacoma, I will definitely be sharing Keryn's contact information. If I ever need real estate advice in the future, I know to whom I will be returning (and possibly bribing with Grand Cinema popcorn ^_~)."
Diana Alley, University Place (Buyer) Sat, 08 Sep 2018 10:38:14 +1000
"Keryn was great, everything processed smoothly and we closed on time!"
Ian W, Tacoma (Buyer) Fri, 27 Jul 2018 09:08:59 +1000
"We absolutely loved working with Keryn Giguere! Keryn was very supportive of us as first-time homebuyers, and she was quick to respond to all of our questions with both thoughtful answers and great advice. She recommended a great lender (Heather Hendrix, with Directors Mortgage) and the two of them were a fabulous team, working together on our behalf.
With our initial conversations and during each viewing, Keryn helped us to narrow our focus on the kind of home we were really interested in. She knows Tacoma - and the Tacoma real estate market - very well, and was able to help us think carefully about the pros and cons of each home and each neighborhood we were considering. When we were ready to make an offer, Keryn helped us to put together an offer that was both competitive and within our comfort zone, and she helped us to understand and negotiate each subsequent step after our offer was accepted.
Keryn is a joy to work with, and we highly recommend her to anyone who is in the market for a home in Tacoma!"
Jen & Deb, Tacoma, WA (Buyer) Thu, 26 Jul 2018 13:36:37 +1000
"Keryn is friendly and accessible and I appreciated how easy it was to communicate with her during the sale. She had a great photographer/videographer and made the whole process very smooth and hassle free."
Jennevieve Schlemmer, Tacoma, WA (Seller) Sat, 23 Jun 2018 06:53:54 +1000
"I had a lot of questions and anxiety as a first time home-buyer, and Keryn really carried me through the process. Through the "looking phase" Keryn helped me refine what I wanted and needed from a house and was flexible around my schedule. In the end Keryn took me to a house I never would have picked, and now I live there! The home-buying experience with Keryn was great, and I'll definitely keep in touch for real-estate needs and chill-vibes. Thanks Keryn!"
Sydney Bronson, Tacoma (Buyer) Fri, 08 Jun 2018 08:14:05 +1000
"Keryn was great. She was flexible. I lived in another state when I began the purchase process with Keryn, and she used Skype (online video chat service) for the first time so that I didn't have to make a trip to Tacoma to have my initial meeting with her. She handled all of the necessary details quickly, competently, and with a smile. If I ever have need of a real estate professional in Tacoma again, it is to Keryn that I shall turn. Whenever it is clear that someone is in need of an agent in Tacoma, I shall recommend her unreservedly."
Michael Russell (Buyer) Sun, 27 May 2018 06:35:34 +1000
"Buying a home is a huge investment and can be a little scary, but working with Karyn alleviated most of those fears! She was attentive to our individual needs, and at no time did she try getting us to go outside the price range we were comfortable with nor outside the neighborhood we desired to live in. She was always quick to patiently respond to all questions we had. I appreciated that she knew Tacoma really well and shared our love for the city we choose to live in :)"
Ed Robinson, Tacoma Washington (Buyer) Sat, 12 May 2018 04:20:44 +1000
"Keryn kept us calm in a stressful multiple offer situation. She made good recommendations based on our feedback and communicated often.
This is a really challenging market at the moment and we feel really grateful to have purchased a home in our desired neighborhood with her help."
Jane Whipple, Tacoma (Buyer) Sun, 29 Apr 2018 08:04:36 +1000
"Keryn was great! She knows the Tacoma market inside and out. We were scared going in with so much competition as first time home buyers but she put us at ease and gave us expert advice on houses, locations, and offer details. We only put in two offers and the second one was accepted right away! Then we were off and running, she coordinated everything flawlessly and we closed in under 30 days! We would strongly recommend her to help you find your new home."
Katie Woodfork, Tacoma (Buyer) Fri, 27 Apr 2018 05:31:40 +1000
"Keryn is related to the gal who helped us buy the house and have gotten to know Keryn’s style through social media. She seemed like the perfect fit for us!
She made everything so easy and actually fun in a stressful process. Her constant contact and positive attitude was such a breath of fresh air.
Her knowledge of Tacoma’s market and trends was impressive and spot on when we set the price and reviewed offers.
She breaks the mold!"
Erin Matzke, Tacoma sale (Seller) Thu, 26 Apr 2018 02:43:06 +1000
"Because we were very limited in our selection of neighborhood, Keryn's knowledge of the downtown area mattered almost exclusively to us.
Still have a hard time believing that Keryn helped us find a place that had every single wished-for item on our checklist. Things that I thought were unlikely or impossible to find, we ended up getting in our new place. She was supportive of our search, while helping us remain on-course and realistic. Great experience and would recommend her 100%!"
Dan Barkley, Tacoma (Buyer) Mon, 02 Apr 2018 05:00:24 +1000
"I knew Keryn from the Tacoma Theatre Scene and I was anxious to work with her because of her passion, drive, and ability to explain complicated real estate concepts clearly.
Keryn is extremely skilled at making the complicated process seem simpler. She is very detail oriented.
Keryn treated us like we were her only clients. She was attentive, easy to reach, and explained each step of the process thoroughly. She was kind and helpful!
I was much less overwhelmed by all the ins and outs of house buying with the assistance of Keryn.
I would recommend Keryn highly, especially for confused, millennial, first-time homebuyers!"
Kaylie and Dylan Hussey; Tacoma, WA (Buyer) Tue, 13 Mar 2018 07:08:54 +1000
"Keryn stands out in my eyes because of her creativity and her want to succeed in selling my house quickly. She took beautiful pictures of the home and created a wonderful video that showed every aspect of the house to the buyers. She went out of her way on every aspect of the sale with always being in constant contact and making sure I was comfortable with every decision made. I would highly recommend her to anyone wanting to sell their house. I really feel like her way of being a real estate agent is very innovative and unique. Thanks, Keryn!!!"
Magen Boles, Tacoma WA (Seller) Tue, 13 Mar 2018 06:45:13 +1000
"Buying a house for the first time could be intimitating, but my experience wasn't bad at all! Keryn was a great help to me! She was easy to work with, super responsive to messages and alway kept me updated. She gave me great information about the Tacoma housing market. And when I asked for her thoughts on a property, she gave her thoughts but wasn't being pushy at all. Thank you Keryn for your assistance!"
QC, Renton (Buyer) Sat, 10 Mar 2018 09:09:52 +1000
"Keryn made the purchase of our first investment property so easy! She was always very responsive and helped us navigate a city that we were unfamiliar with (this took a lot of trust!) she was patient with us and always met our needs. We are so thankful to continue to work with Keryn in finding our second investment property."
Sarah Reichardt seattle (Buyer) Thu, 01 Mar 2018 16:43:36 +1000
"Keryn Giguere doesn’t just find houses for people, she finds HOMES for people. Thank you for helping us find our “forever home”! We’ve never been happier!!!"
Jessi and Jared Fredeen, Tacoma, WA (Buyer) Fri, 26 Jan 2018 06:01:18 +1000
"ur previous comments are displayed below, click on any of them to add to your Testimonial.
Keryn is the best! She is very knowledgeable about the neighborhoods in Tacoma, always available, and quick to respond to any of my questions. She is also such a pleasant human to interact with on the biggest purchase of your life! Her pleasing demeanor and bright personality really helped to put me at ease when things got hectic with negotiations, repair work updates, apprasial, and dealing with the selling agent. I am so happy I went with Keryn Giguere as my buyer's agent, she made the whole home buying process such a breeze.
Logan McClinton Tacoma, WA (Buyer) Wed, 20 Dec 2017 07:54:36 +1000
"Keryn is patient, hardworking, and truly listens to her client’s needs. Keryn started her odyssey with us over a year and a half ago when we wanted to sell our first home. She met us at the house and gave us honest feedback on the improvements that needed to happen before listing our home. She checked back in with 6 months later, and rather than pressuring us to list at the start of the “hot” season, she encouraged us to keep going and finish the long list of improvements, to see the best returns. When it came time to list, Keryn marketed it like fine jewelry, with the best photography and multiple open houses. When the right buyer came along, Keryn worked hard to clear any roadblocks and was an amazing advocate for us.
With the sale of the house locked down, Keryn turned around seamlessly using her superb skills to help us secure our perfect family home. In the end, she performed quite the miracle in orchestrating the close of both homes to happen nearly simultaneously, while never leaving us without a roof over our heads. We could not be more grateful for Keryn."
Duncan's, Lakewood WA (Buyer) Tue, 19 Dec 2017 10:10:47 +1000
"When I met Keryn, I had just about given up on buying my first house due to a very negative experience with another broker. However, some good friends of mine had recently worked with Keryn to buy their new home and strongly encouraged me to contact her. I'm so happy that I did! After just a few moments of meeting with Keryn, I could tell that she was "the one." Her openness, candor, and professionalism immediately put me at ease. Keryn is a gifted communicator and works exceptionally hard for her clients. Plus, she is incredibly patient and knowledgeable about the real estate market, as well as current trends. She took her time getting to know me and really listened to what was important to me. It became obvious that Keryn genuinely wanted to help me find the perfect home...And we did!!! She gave me confidence every step of the way and was always available to answer my questions. Thanks to Keryn, my dream home is now a reality. I highly recommend her to anyone looking at buying or selling a home. Not only does Keryn put everything she has into working hard for her clients, but she is truly a joy to work with."
Heather Taft Tacoma (Buyer) Fri, 15 Dec 2017 05:05:34 +1000
"This was our first home, so putting it on the market was new territory for us. Luckily, we had Keryn by our side the whole time! Two things really stood out when working with Keryn. The first was her availability through all means - text, phone and in person. If we had any questions, she was there to answer them. By the time the buyers' inspection had been completed, we had already moved out of town and could not meet the electrician at the house to have the electric panel inspected. Again, Keryn was there to ensure the electrician was able to access the house. Her attentiveness and open lines of communication really made this process worry-free and easy. The other thing that really stood out was her ad campaign for the house. She brought in a photographer and made a blog page specifically for the house that was amazing! It even included a video of the property. Compared to comparable houses on the market at the time, it really stood out because of the time she took to market the house. Overall, we were very impressed and happy that we chose Keryn to sell our house. We would definitely recommend her to family and friends!"
Aaron & Brett, Tacoma (Seller) Mon, 25 Sep 2017 08:18:45 +1000
"Keryn was so patient and understanding as we were deciding what we really needed in a home. She made a great effort to try to read between the lines and present us with a variety of styles and locations that met our needs. She also gave us as many opportunities as we needed to explore available homes and gave us very honest feedback on how she thought they would work for us (however great they might be for someone else). Her intimate understanding of Tacoma made her an invaluable guide, even for a couple of locals.
We wound up purchasing in a neighborhood she strongly recommended but which we had not originally considered, and it's truly a perfect fit. When it came time to negotiate, she held a strong line with the seller's agent to protect our interests. When we finally reached mutual, she kept the pressure on our lender to ensure an on-time closing. Keryn is a true professional, and we'd highly recommend her to anyone buying in Tacoma."
Z. Brackney, Tacoma WA (Buyer) Tue, 08 Aug 2017 05:37:48 +1000
"Keryn was able to provide valuable market research to ensure we priced our home for maximum value and quick offers. She helped coordinate various contractors for needed repairs, and had knowledgeable professionals at hand when needed"
Arthur Schnitzer Tacoma WA (Seller) Sat, 22 Jul 2017 01:48:18 +1000
"My partner and I have lived in Tacoma for 10+ years and deeply care about this city and community. Having a real estate agent that also cared about Tacoma, where it's been and where it's going, was the most important thing to me. I was able to have very honest conversations with Keryn that had been tricky to have with other folks within the real estate business. Real estate agents are on the front lines of this changing city! So having someone sharp, contentious, and compassionate was so important. We were referred to Keryn by a friend and were so pleased with that choice.
I do not envy real estate agents - their jobs are so demanding. But Keryn made it all seem easy! There were so many places that things could have fallen through the cracks and Keryn juggled all the moving parts with grace. We knew we were in excellent hands with Keryn.
Having a real estate agent that you feel 100% comfortable and confident with is so important - and Keryn was so honest, down-to-earth, and (most of all) fun! She was a joy to be around. Buying a house is a stressful situation, so having someone on your side that you consider a friend is so important. Keryn helped make this transition as easy and enjoyable as possible. She's simply the best.
The staff at Windermere were so friendly! I was offered coffee (WITH CREAM!) every time we went to the office. Luxury."
Micaela Cooley, Tacoma (Buyer) Sat, 08 Jul 2017 04:41:49 +1000
"I truly loved working with Keryn Giguere. She provided the expertise we needed as well as a calming voice of reason. She definitely helped me roll with the punches of this process of buying a home in Tacoma as someone new to the area. She was kind, respectful and assertive at the right times. Keryn helped me come up with a really smart offer and throughout the negotiation process of buying a 100 year old home, she helped get the most value out of the home as well (new roof and lots of detail repairs). We found our dream home and I can't imagine having done it without her. I would absolutely recommend her. I truly think of her as my first Tacoma friend, which says a lot!"
Erin Kelley, Tacoma (Buyer) Sat, 01 Jul 2017 09:08:02 +1000
"The Tacoma market is nuts right now. Keryn warned me of this prior to me sticking my toes in and searching for my first home. Keryn came highly recommended by a friend of mine who bought her first home last year and I had met Keryn a few times in social situations, so I felt very comfortable with her as a person. The only thing that gave me pause about using her as an agent was whether or not I would be able to be a jerk if necessary. I had heard horror stories about people having to be very firm in negotiations and was concerned that I wouldn't want to look bad or mean in front of a friend. It's funny, when I look back now just how off-base that was. When it came to making sure my interests were being guarded Keryn was an absolute pitbull and when things broke down, as they sometimes do, I feel like there's a very good chance that she was actually more heartbroken than I was. She is an incredibly ethical, empathetic, funny human with an amazing thirst for knowledge in her field.
I felt completely comfortable taking all of her recommendations, knowing that they were in my best interest. I can't think of a single reason why I would recommend anyone besides her!"
Andrina Tacoma, WA (Buyer) Wed, 24 May 2017 03:44:00 +1000
"Our sale became very stressful when other buyers tried to out bid us. But Keryn Giguere took it in stride and had a strategy, we got our house and at the sellers price. We additionally got ALL new appliances & repairs done- which may not have happened, or happen on time. But Keryn made sure they did!
I highly recommend Keryn Giguere to be your realtor. She handles every aspect of locating & buying your home in a professional, pleasant, confident & efficient manner!"
Wong & Sara Lee, Port Angeles WA (Buyer) Thu, 18 May 2017 11:01:58 +1000
"Keryn's love for Tacoma as the city in which she works and lives is apparent. Whether you are moving to the area or current residents like us, Keryn is the perfect choice to help you find your home. She is knowledgeable, professional, attentive and always makes you feel like you are her top priority. She patiently helped us navigate through the often stressful and emotional process of buying a home, making it as painless and happy experience as possible. We would definitely work with her again and have already recommended her to friends who are looking to buy."
Sarah & Jake McClintock, Tacoma (Buyer) Tue, 25 Apr 2017 08:38:46 +1000
"Keryn Giguere was the perfect match for us! We were intimidated by the process of buying our first house, but Keryn made it easy and accessible, and we knew we could trust her. She made us feel like she was on our team and always had our backs.
Keryn is thoughtful, funny, and super approachable. Plus, she knows her stuff! Keryn was extremely easy to work with, attentive to our questions, validating of our concerns, and responsive throughout the process. She helped us navigate every bump in the road and got us into a home that we love. We cannot recommend Keryn highly enough!"
Bailey and Elise, Tacoma (Buyer) Mon, 23 Jan 2017 15:03:19 +1000
"Keryn put up with my indecisiveness and goofy humor while we were seeing houses, helped me know my possible actions during negotiations, and gave good advice throughout the process that was helpful. She often drew parallels to previous experiences with clients to help me understand what possible outcomes situations could lead to. When I met her at Karaoke night at E9, I would have never guessed she'd help me buy a house several months later. Funny how stuff works out!"
Ruel Merrill Tacoma, WA (Buyer) Sat, 21 Jan 2017 07:34:21 +1000
"I loved working with Keryn. She kept me in the loop every step of the way and answered any questions I had. She was always available to answer texts or chat on the phone. As a first time buyer, she was great at walking me through the process and explaining things every step of the way. I'm glad I got to work with Keryn and would gladly do it again."
Morgan Bennett, Tacoma (Buyer) Sun, 15 Jan 2017 15:56:46 +1000
"I have already recommended Keryn to a friend looking to sell her house and will continue to recommend Keryn in the future. She is great!!!
We loved how Keryn presented our house in marketing materials. Her photos and video were unique and well-executed. The excitement and creativity that Keryn brought to the sale of our home really paid off with the number of showings and the offer we had right after the house went on the market. In our neighborhood, houses can end up sitting for sale for awhile and we really credit Keryn's creative and comprehensive marketing plan with helping us sell our house so quickly.
With Keryn, it really seemed like we were all a part of a team working together to sell our house. As we were making some repairs while the sale was pending, Keryn was very helpful getting contractors out to the house and was able to help us manage the logistics of getting bids and repair work done.
Keryn has a great combination of youthful energy, great vision, professionalism, and an understanding of the market. Selling our house was almost fun!"
Yoshi and Peregrin, Tacoma, Washington (Seller) Sat, 19 Nov 2016 15:43:50 +1000
"I'm so excited to have the opportunity to write this review; when you receive the best possible service it's important to acknowledge it! Keryn went above and beyond in everything she did for me. She is super responsive to texts (even at 10:00 on a Sunday asking to see something early the next day). She quickly honed in on what was important to me, but she never pushed or cajoled. She is a consummate professional who is on top of communication and kept me in the loop along each step of the process. She was a great listener who would remind me of points I'd made in earlier visits when I seemed too quick to just want to hurry up and get it over and put an offer in.
Bottom line: I almost want to buy another house just so I can continue working with Keryn. Friends and family in the greater Tacoma and Pierce County area will certainly get a recommendation for Keryn without hesitation!"
Allyson Griffith, Tacoma (Buyer) Fri, 21 Oct 2016 18:07:43 +1000
"Keryn was always highly responsive at all times and a true pleasure to work with
I highly recommend Keryn to any new or experienced home buyer.
Thank you. I am thrilled with my home and neighborhood!"
Tami, Tacoma (Buyer) Fri, 21 Oct 2016 04:32:57 +1000
"Keryn was an important asset that we leaned on heavily to navigate the home buying process. We especially appreciate her ability to book inspectors in a timely fashion, write a competitive yet fair offer, and give us her honest opinion on properties and price points. We could always count on Keryn to give her honest opinion yet understand and defer if there was a disagreement. She was prompt in communications not only with us but with other agents and contractors. We knew that no matter how silly we thought a question was we could always ask Keryn. We would work with Keryn again in a heartbeat!"
Jill + Mark (Buyer) Tue, 16 Aug 2016 08:21:34 +1000
"Keryn was professional and easy to work with, and I really appreciated her genuine warmth and honesty. She seemed super-familiar with the local real estate scene, and was a great advocate during the process of buying our first home. Definitely recommended!"
Ben Haines, Tacoma (Buyer) Sat, 06 Aug 2016 03:12:49 +1000
"When I started looking to buy a house, I was very noncommittal and didn't really know what I was looking for. Over the following months, Keryn Giguere helped me figure out what kind of house I wanted, where I should look, and what I could afford. Through it all, she was patient, accessible, and - perhaps most important to me - fun! I'm very glad I got to learn about Washington real estate from Keryn. She's devoted to helping her clients have a great experience throughout what can be a frustrating process. I'm sure I'm not the only one of her clients who fully intends to invite Keryn to the housewarming party!"
Karen, Tacoma (Buyer) Sun, 29 May 2016 09:53:03 +1000
"Keryn Giguere exceeded all of our expectations! She was pure joy to work with, Keryn has an easy sense of humor that kept us upbeat. I felt like many of my questions were answered before I had to ask and she was prompt at returning communications. We feel so fortunate to have had such an expert guide us through our first home purchase!"
Mia Allen & Ben Stockman, Tacoma (Buyer) Wed, 11 May 2016 09:50:03 +1000
"We really loved working with Keryn! She was so personable and friendly, it was like working with a really helpful, knowledgable friend. She was really great at offering her professional insight and advice while still respecting our final decisions. She was communicative and reliable, and we knew we could contact her at any time with any questions we had, and if she didn't know the answer, she was able to draw on her professional network to get the right information for us. Buying our first home often felt like a long, daunting process but Keryn made the whole event simple, accessible, and low-stress for us."
Emmy Burns, Tacoma, WA (Buyer) Sun, 24 Apr 2016 06:21:45 +1000
"Keryn Giguere's communication is her strong suit. She made it easy on us, sending emails and texts throughout the very busy work week, and phone calls on my late drive home. She helped coordinate a place it would be convenient for me to quickly drop off the earnest money without having to miss time with my patients. Keryn understood our priorities and obligations outside of the home-buying process, and we felt our time was truly respected. She was dedicated to us finding (and purchasing, inspecting, etc) our ideal first home, and she was present and accessible through the entire process. We would recommend Keryn to anyone looking to purchase a home in Tacoma - with her knowledge of the area, expertise in negotiating, and her fun attitude, you are sure to have a similar great experience! Thanks for everything, Keryn!"
RJ and Ann Casey (Buyer) Tue, 15 Mar 2016 00:17:16 +1000
"As first-time homebuyers, we were very glad Keryn Giguere was our agent. She provided helpful (never over-bearing) advice as she guided us through the entire process. She was extremely patient and responsive. She quickly handled any paperwork and was always willing to work around our crazy schedule. We would definitely recommend her to family and friends!"
Melissa, Tacoma (Buyer) Sun, 13 Mar 2016 08:57:26 +1000
"Keryn was really great. As a first time home-buyer the process was very overwhelming and stressful, but Keryn really helped to calm my nerves by keeping us constantly updated and making the process as transparent as possible. We encountered several setbacks throughout, stemming from the seller's family and Keryn handled the negotiations very well. She definitely had our best interests in mind. She also worked tirelessly to keep the entire process on schedule and as low cost as possible, out of respect for our personal circumstances. She went out of her way to work around our differing work schedules, and was never more than a text/phone call away. Keryn Giguere is a wonderful up and coming talent in Tacoma real-estate, and I highly recommend working with her."
Mildred Nezbitt, Eastside Tacoma (Buyer) Sat, 12 Mar 2016 10:56:10 +1000
"Communicating with Keryn was always easy for me. She was extremely responsive to all of my texts, calls, and emails. She was also very personable, and I felt comfortable bringing up any concerns or questions I had with her. I am very grateful for how quickly Keryn was willing go see a house after I found one that I wanted to see. I found out early how fast you have to act once a great house comes on the market, and I probably wouldn't have the awesome house I have now if she hadn't set aside time to come see it with me on very short notice."
John Henderson, Tacoma (Buyer) Tue, 19 Jan 2016 11:41:40 +1000
"I met with Keryn and Marguerite Giguere before I met with any other brokers face-to-face. Their professionalism, honesty, and charming personalities were enough that I knew I didn't need to look any further.
Through out the entire process, Keryn was easy to communicate with and took the stress right out of buying a home. She worked hard to get the home I'm in and fought for what I wanted like she was buying the house. I will definitely go to Keryn again in the future and will be recommending her to all my friends. Keryn, you're the best!"
A. Sorrentino, Tacoma, WA (Buyer) Tue, 08 Dec 2015 13:19:49 +1000
"Working with Keryn Giguere was a joy! Not only was she prompt, knowledgeable and straight with us, she was also fun! When issues came up in the inspection, she guided us through how to navigate negotiation like a champ! Buying a home can be stressful and playing the waiting game can be hard, but we felt supported through the whole process. We would highly recommend Keryn if you're searching for your new home - you will not be disappointed!"
Mark and Maggie, Tacoma (Buyer) Tue, 01 Dec 2015 11:19:40 +1000
"Buying your first home can be intimidating. I used a VA loan, which has its own set of special considerations that can be frustrating. Working with a friendly, knowledgeable, accessible and brutally honest agent makes a world of difference. Keryn was all this and more for me. She was prompt when answering my questions no matter the time and professionally guided me through the entire process, relieving the stress I faced. I am in my dream home today thanks to Keryn Giguere."
Eric Williams, South Tacoma (Buyer) Tue, 20 Oct 2015 11:01:41 +1000
"Going into the process of buying our first home was a scary and intimidating process. We knew as soon as we met Keryn that we had found someone who would work for us. We initially chose Keryn because she was easy to talk to and immediately understood what we were looking for. She not only made the process easy, but we had a lot of fun with her. We would definitely recommend her to anyone looking to move to Tacoma."
Angie Prince, Tacoma (Buyer) Sat, 10 Oct 2015 08:19:59 +1000
"Keryn has a wonderful work ethic. At all times, she made it clear that my needs, roadblocks, or concerns were a top priority. I appreciate her efforts, attitude, and energy that have been constant throughout this entire process. Moreover, Keryn was excellent in promptly contacting or responding to me in all phases of this process."