Melissa was a trusted agent and an amazing friend through this sale process

We first met Melissa Brown in October 2019 during a one week visit to North Carolina. We were considering relocating from California, but had no definitive plans to move yet. Still, Melissa spent much of her time that week guiding us around potential neighbourhoods and open houses. At the time, I was amazed she was willing to spend so much time with a family that wasn’t even certain they wanted to move at all. She took the time to get to know us and our children and to share her knowledge of Union County, and never once did we feel that she resented the potentially wasted time. Fast forward a year and we made the decision to move. From California I regularly emailed Melissa to ask her questions about everything from why a particular house was priced so low to how she felt about certain neighbourhoods and the housing market. I was blown away by the amount of time she put into her responses. We were not expressing interest in buying houses at this point, yet Melissa took the time to write us detailed and honest emails, steering us away from houses priced too high or houses that were not in desirable locations. Once, she explained in over 400 words the issues with a house that she felt would not be worth our time. She even spoke with me on the phone to discuss the pros and cons of the location of the rental house we would land in upon arriving in North Carolina. Within weeks of arriving in North Carolina, it was as if Melissa had become part of our family—our kids were always excited to see her! She took us to see several homes within the first few months and what I loved most was her honesty. Of course every real estate agent wants their clients to buy a house. Melissa could have said only positive things about all of the beautiful homes we saw. But while she pointed out the homes’ redeeming qualities, she also never hesitated to alert us to aspects that might not fit with our overall vision of a forever home. WOW. Guess what? The house we ended up buying was one I had completely dismissed. It wasn’t until Melissa texted me to suggest we see it that I changed my mind and we made the appointment for a Tuesday. We left the house deciding to make an offer. That night, we changed our minds and let Melissa know. The next morning, we had another change of heart. We contacted Melissa immediately and asked if we could see the house again. She managed to get us back in that afternoon despite there being appointments to see the house through the weekend. That evening, she wrote up our offer and delivered it. The next morning, she called to give us the news: despite multiple booked appointments to see the house, the owner had decided to accept our offer. I cried happy tears. Melissa went on to negotiate terms successfully on our behalf. My husband and I have never had much luck with realtors, so saying that Melissa is the best we’ve worked with doesn’t do her justice. But my husband and I have extremely high expectations when it comes to customer service, and Melissa exceeded ours. We have our dream house, literally thanks to her. We hope to work with her on future investment properties. But more importantly, we envision having her over to our house in the future, to show her what we’ve done with it (since we’ve shared so many of those dreams with her already), but also, just to catch up. After all, I will always think of her as my first friend in my new state.

Melissa is the absolute best realtor we could have hoped for. She tells it like it is, advocates on behalf of her client, and really knows her stuff. Her insight into technical aspects of the process including contract review and inspection issues are really mind-blowing and beyond what I’ve ever seen from a realtor before. She facilitated making the whole purchase process smooth as possible, even during an exceptionally challenging real estate market like the current one. Her recommendations were always spot-on, she’s readily accessible, dedicated, and truly stands out as an exceptional professional in what can otherwise be a stressful experience. I can’t thank her enough! I will keep in touch with her for years to come and definitely refer her to anyone I know who needs to buy or sell a home.

Melissa is the absolute best agent we have ever worked with. She is very professional and patient with great knowledge about the area, laws and local resources.

We have bought and sold fifteen homes and dealt with many, many realtors. Melissa was by far the best one we ever worked with! She was extremely well prepared when we first spoke with her. She had a comprehensive marketing plan that was very well presented. My husband had worked in marketing during his whole career and knew a good plan when he saw one. She was thorough and extremely well organized; we both had complete trust in her throughout the sales process. She is an excellent communicator, constantly updating us as the process unfolded. A total bonus for both of us is her warm and down-to-earth personality. Trying to sell a home during the Covid pandemic could have been a nightmare. Thanks to Melissa it went very smoothly and we are still thankful that we had her on our side. Honestly we just can't say enough good things about her! We worked with Melissa's assistant via email during the sale process. Like Melissa she was very thorough, letting us know what we needed to do and when, helping to keep everything on track. We have bought and sold fifteen homes and dealt with many, many realtors. Melissa was by far the best one we ever worked with! She was extremely well prepared when we first spoke with her. She had a comprehensive marketing plan that was very well presented. My husband had worked in marketing during his whole career and knew a good plan when he saw one. She was thorough and extremely well organized; we both had complete trust in her throughout the sales process. She is an excellent communicator, constantly updating us as the process unfolded. A total bonus for both of us is her warm and down-to-earth personality. Trying to sell a home during the Covid pandemic could have been a nightmare. Thanks to Melissa it went very smoothly and we are still thankful that we had her on our side. Honestly we just can't say enough good things about her! We had multiple offers after two days on the market. We knew Charlotte was in the middle of a crazy sellers market. Melissa's skill brought in an offer $31,000 above the asking price. The journey from the signing of our contract to the actual closing was the least stressful one ever. We worked with Melissa's assistant via email during the sale process. Like Melissa she was very thorough, letting us know what we needed to do and when, helping to keep everything on track. We have bought and sold fifteen homes and dealt with many, many realtors. Melissa was by far the best one we ever worked with! She was extremely well prepared when we first spoke with her. She had a comprehensive marketing plan that was very well presented. My husband had worked in marketing during his whole career and knew a good plan when he saw one. She was thorough and extremely well organized; we both had complete trust in her throughout the sales process. She is an excellent communicator, constantly updating us as the process unfolded. A total bonus for both of us is her warm and down-to-earth personality. Trying to sell a home during the Covid pandemic could have been a nightmare. Thanks to Melissa it went very smoothly and we are still thankful that we had her on our side. Honestly we just can't say enough good things about her!

Melissa was phenomenal in all aspects of our purchase. We had never been to Charlotte before we started to look for a home, and she was able to answer all of our many questions about the different areas, best places to look, etc. She was incredibly patient with us, explaining all of the details related to a real estate purchase, as this was our first home. Above all, it was clear that Melissa had our best interest at heart and was always looking out for us. This was incredibly comforting to us and made the process immensely less stressful. We could not have wished for anything more.