Many of the most common questions asked in our helpdesk can be answered in our online Agent Tutorial.
Frequently Asked Questions:
You may also wish to review our General FAQ.
Not able to find and answer? Need help?
Please note we only offer support online.
Powerful Reporting Tools
We make it easy to see how you, your office, or your company is performing. Our in-depth reporting tools provide valuable insights completed surveys, including summary reports, office performance, factors of influence, marketing sources and more. All are just a click away on your dashboard.
Our robust API allows us to integrate with almost any technology counterpart. From transaction platforms, websites, to CRMs our goal is to make sending survey invitations and receiving survey results seamless to your workflow. We provide a sandbox for testing and our API is open for your review. Click here to learn more: Developers & API.
Testimonials are getting shared by your agents on Facebook and Twitter. Finding them can be difficult - but we make this easy. Just open your Broker Social Dashboard and see how far and wide those testimonials are being shared to friends and followers. See them in real time, engage, congratulate, and re-share. Here’s an example: Social Dashboard Sample
We’ve seen measurable improvement in our customer satisfaction numbers since starting with RealSatisfied. This fact simply proves the maxim; things that get measured, get managed.
R. Michael Frazier
COO, CFO, ReeceNichols Real Estate, a Berkshire Hathaway Affiliate, Kansas City
Feed & Widgets
With the magic of RSS, a WordPress plugin, and widgets, you can easily publish and display your testimonials and recommendations where you see fit. Every agent on our customer satisfaction has their own unique RSS feed associated with their results and have full control over what gets shared to the feed.
Social media recommendations are powerful. We make publishing your Success Stories to social media easy using what we call, "Visual Testimonials", Simply connect from your RealSatisfied Agent Profile Page to your social profiles. When you receive a new testimonial we turn it into a graphic perfect for sharing. Then you decide when and where to share it.
We believe the data we collect on your behalf is your data. And we, like you, believe your testimonials belong in as many places as possible. We go out of our way to ensure that your data is accessible to you and any partners willing to work with our validated information. We are working on new integrations continuously.
Third Party Integrations
We will work with anyone to make it easier for our clients to manage the sending of surveys or the sharing of data collected on our platform. Current integrations include companies like LoneWolf, Cloud CMA, Realtor.com, and Wordpress. Do you have someone you’d like us to integrate with? Just let us know
Customers are twice as likely to talk about a bad experience as a good experience. Understanding your client’s real estate experience with you, your agents, or your office, is the first step toward correcting and improving weak areas. Our Complaint Escalation Process automatically alerts you to customers who may have had a problematic experience.
One of our most raved about features is how "simple and easy" it is to send our surveys. Our automated system will invite your clients to take the survey, notify you that you have received one, and provide a fun way for you to thank them in the process.
I’m pretty sure that RealSatisfied is the best product we have ever launched. Universal approval across an enormously diverse agent base.
President, Century21 Redwood Realty, Washington DC